spocto X
The Platform
Developer Support
Insight
spocto Score
AI backed score on basis of behavioural data
Recommendation Guru
Machine-recommended dynamic allocation engine
Connect
Improving customer contactibility
Workflow
Smart Settle
Gamifying settlement journeys
Smart Legal
All things legal sorted in one-user friendly dashboard
Execution
Smart Collect
Omni Channel Engagement across all digital channels
Bhaasa
Human like, outcome driven multilingual conversational bot
Call Plus
Perfect agent-customer pairing
Field Plus
Tech-enabled field collection support
Pay Dues
Empowering borrowers by streamlining payment journeys
Governance
Vigil
Compliance Management Redefined

Field Plus

Tech-enabled field collection support

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Pay Dues

Field agents equipped with smart tools for efficient collection

Trained field agents leveraging tech capabilities for collection with 100% compliance

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Field Plus

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What you get

Stringent recruitment

  • DRA-trained and certified agents
  • 80%+ score in specially designed spocto test
  • Zero complaints in the past

Best-in-class tech capabilities

  • Geo-tagging of all interactions
  • Dynamic allocation to the nearest available agent
  • Suggested case prioritisation
  • Push-based alerts on agent performance to team leads
  • Trigger payment link from app

Adherence to highest privacy standards

  • Data masking and click to call through app only
  • 100% recording (video and voice) of every interaction
  • Real-time speech analytics to flag at-risk interactions

Seamless transfer of information

  • Seamless transfer of cases between multiple teams
  • Field agencies to inhouse collection team
  • Sales team to field teams
  • Field teams to repo agencies for late-stage accounts with legal notices delivered

Field Plus Advantages

Get the best on-ground support from agents equipped with an intelligent field app, who enhance collection efficiency with complete transparency and 100% compliance.

2k field agents covering 10k+pincodes

20%+ rise in agent productivity

0.5% rise in field resolution across all buckets

Training from online spocto academy for customer sensitisation

spocto Client Speak

We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.

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Mr. Ramsunder B. Vice President, Fintech & Strategy @TVS

It all begins with understanding each other.

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Pay Dues

Empowering borrowers by streamlining payment journeys

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